Privacy policy

This Privacy Policy describes how Eminence Engraving (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from them.

Eminence Engraving, Grosvenor House, 11 St. Paul's Square, Birmingham B3 1RB, United Kingdom

Collecting Personal Information
When you place an order with us, we collect certain information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Order information
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor eBay and third party companies such as Royal Mail and PayPal.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
Customer support information
Purpose of collection: to provide customer support.
Source of collection: collected from you
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use eBay to power our online store.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use eBay Analytics to help us understand how our customers use our store.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.

If you have any questions or concerns, please contact us in the first instance.